FirstBackup Privacy Policy

At FirstBackup we understand the value of your privacy, and we are committed to protect it. The information we collect about you on our website is used to process orders and provide a more personalized navigation through our site. All data backed up using the FirstBackup online backup service is handled as “strictly confidential” and is never accessed without the customer’s express permission. This Policy is designed to assist you in understanding how this site collects, uses and safeguards the information you provide to FirstBackup.

How do we protect your data?

In addition to our physical security measures, all files backed up to the FirstBackup data centers are securely encrypted using state of the art encryption technology. Even file and pathnames are scrambled, eliminating the ability for anyone to see what files you have backed up. Your data remains encrypted during transfer to/from and storage at our secure data centers. It is never unencrypted, except on your computer.

By default, your login password is used as your encryption key. While FirstBackup maintains and has knowledge of these login passwords, it is our policy that we will NEVER access or decrypt your data. In extreme customer support situations, it may be necessary for FirstBackup to access or restore your data. FirstBackup will always obtain permission from the account owner/administrator prior to performing any data access or decryption on your behalf.

For 100% confidentiality, FirstBackup provides users with a Secret Encryption Key option. The Secret Encryption Key is maintained on the client and is never transmitted to FirstBackup or known to us. By using the Secret Encryption Key and keeping it confidential, it is impossible for anyone else, including FirstBackup, to access or decrypt your data. Note: If you forget your Secret Encryption Key, your data cannot be restored. As such, use of the Secret Encryption Key is at the user’s sole risk and, if forgotten, may limit our ability to support you.

What Information Do We Collect and How Do We Use it?

When you download software from this site, we collect your name, e-mail address, mailing address, telephone number and credit card information. This information enables us to contact you with important installation information, follow-up and support. It is also used to process your order and notify you of your order or current account status. You must accept these terms and conditions prior to downloading any FirstBackup software. A checkbox is provided on the download entry form to indicate your acceptance.

When you submit customer feedback or contact technical support, we also ask for your e-mail address so we may provide you with a timely response. We do not display e-mail address on our feedback pages.

For contests or promotions, we may ask for your name, mailing address, and e-mail address so we can administer the contest and notify winners.

We may use the information we collect to notify you about important functionality changes to the site, new services, and special offers that we think you will find of value. If you would rather not receive this information, you can modify these preferences on your user account page.

When you access your account or place orders with FirstBackup, we offer the use of our secure server. The secure server software encrypts all information you input before it is sent to us. In addition, all of your personal data we collect is protected against unauthorized access.

Passive Information Collected

Our site may utilize a standard technology called "cookies" to collect information about how this site is used and enhance your shopping experience. We use Passive Information to gather information about site visitors and to enhance and design this site to make it easier, faster and friendlier to use. We do not connect any of this information to your personal information or e-mail address. Passive Information is collected on an aggregate basis without any association to your personal information so that you remain anonymous. If you do not wish to transmit "cookie" information about yourself, you may turn off the cookie function in your web browser; please consult the "Help" section of your browser to correctly do so.

Exactly what are Cookies?

Cookies are a feature of web browser (Internet Explorer, Netscape Navigator, etc.) software that allow web servers to recognize the computer used to access a site. They are small pieces of data that are stored by a user's web browser on one site to simplify subsequent interactions with that site by the same user or to use the information to streamline the user's transaction on related web pages. This makes it easier for a user to move from site to site and to complete transactions over the Internet. Cookies should make your online experience easier and more personalized.

We are committed to protecting your privacy

FirstBackup does not sell, trade, or rent your personal information to any outside party. FirstBackup may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors and partners. These statistics will not include any personal identifying information.

We may be required by law or government agency to disclose both Active and Passive Information you have provided to FirstBackup and will do so if required by law or subpoena, or for enforcement of or claims regarding our license and service agreements.

Alternative Communications

We secure all of your personal information by using reasonable efforts to prevent unauthorized access or disclosure, accidental loss or destruction of Active and Passive Information. Other communications you may have with FirstBackup via e-mail or snail-mail may not be secure unless FirstBackup advises you that security measures are in place prior to your sending information. Therefore, if you choose to communicate with FirstBackup through these means, you are assuming the risk of doing so and FirstBackup requests that you do not send or post sensitive information through these means.


Your use of this web site constitutes your agreement to the collection and use of this information by FirstBackup. We reserve the right to revise this policy at our discretion. If any material changes are to be made in our privacy practices, we will send a notification to the email address provided by our subscribers and post the changes in our privacy statement on our homepage 30 days prior to the changes taking effect.

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